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The Halo microchip scanner - Frequently Asked Questions

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1. What is different about this scanner?
An otherwise traditional microchip scanner, the Halo will immedidately alert the operator if the microchip being scanned belongs to an animal that has been reported missing. It is also currently the most economically priced scanner on the market.
2. What is Scanner Angel?
Scanner Angel is a unique database of the microchips of lost or stolen animals which is downloaded to the Halo scanner and updated every time the Halo is connected to a laptop or PC.
3. What microchips does the Halo scanner read?
The Halo scanner will read all 15 digit (FDX-B) microchips and 10 digit (FDX-A FECAVA) microchips. The 15 digit microchips are those that are used throughout all of Europe and most of the world. The 10 digit microchips were used in the UK about 15 years ago and are common in the USA. The Halo will NOT read AVID-Encrypted microchips or the 10 digit Trovan microchip, these chips are normally only used in the USA.
4. Does the Halo scanner need any batteries?
No, the Halo scanner has an internal rechargeable battery which is recharged through the USB connector.
5. How long does the battery last?
The standby time for the Halo scanner is about 2 months or 800 scans.
6. What does it come with?
The Halo scanner is supplied with a 1.8 metre USB lead and a CD for installing the accompanying software onto a Windows compatible PC.
7. What is the software for?
The software that is supplied with the scanner allows the list of missing animals to be downloaded onto the scanner as well as allowing the user to see and copy the microchip numbers that have been scanned by the Halo.
8. How often do I have to plug the Halo in?
Each time the Halo is plugged into the computer it will recharge the battery as well as download the latest missing animals. It is advisable therefore to update the scanner as often as practical however we would recommend plugging it in at least once a week which will not only keep the scanner updated but fully charged.
9. What warranty does the Halo scanner come with?
The scanner comes with a manufacturers one year return to base warranty
10. Does the software work on a Apple Mac?
No unfortunately at the moment the software is for a Windows compatible computer only. We hope to release Apple Mac compatible software later this year.
11. My computer does not have a CD drive, can I download the software?
Yes, the latest software can be downloaded from here.
12. How long do I have to recharge the battery for?
It depends on how flat the battery is but a normal charge from a low battery to full charge is 3.5 hours. If the battery has become completely flat (i.e. the unit will not turn on) then you will need to do 3 lots of 3.5 hour charges, unplugging and re-plugging the USB lead in between each charge. This is because for safety reasons the charging circuit has a safety cut-out timer of 3.5 hours to prevent the battery from over-heating. After the three lots of charges the unit should be completely re-charged.
 
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contact us - frequently asked questions

Pet Technology Store Ltd. The Workshop, Rue Mahaut, St Saviour, Guernsey, Channel Islands, GY7 9XD.
Telephone +44 (0)1481 266066 Email sales@pettechnologystore.com
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