Telephone: 01481 266 066

Terms and Conditions


Processing and Delivery


Once an order has been recieved along with full payment Pet Technology Store will send confirmation by email and begin processing of your order. Whilst we normally aim to dispatch your purchase the next working day after order confirmation, this process can take up to seven working days. Should there be a problem or delay with this processing time we will contact you by phone or email to notify you of the situation.


Shipping costs are shown for each item in our shop.

Guernsey, Jersey and Mainland UK orders are sent using Royal Mail's First Class delivery service.

Orders outside the UK but within the EU are sent using Airsure. Airsure is a fast, secure and reliable airmail service with electronic tracking, operating to 27 countries. It is not time guaranteed.

Worldwide customers outside the EU are requested to contact Pet Technology Store prior to ordering for a full break down on delivery charges and methods.

Promotions and offers

Promotional codes from magazines and web articles are applicable for a time limit as detailed in the related article. Offers are subject to availablity and stock level.


Pet Technology Store is committed to giving you the best possible products, and service. However, in the unlikely event of finding your purchases to be faulty or damaged in transit then we will be pleased to arrange either a refund or replacement product.

Pet Technology Store also offer a full, 30 day, money back guarantee on our products purchased directly from Pet Technology Store's online store or by telephone. If you are not happy with your purchase within this period you are entitled to a full refund. Please note that Pet Technology Store do require from you, the consumer, a reasonable duty of care with your product. Wilful damage, accident, negligence by you may effect this offer. This does not affect your statutory rights as a consumer.


All goods supplied by Pet Technology Store are warranted free from defects for 12 months from the date of supply of the original purchased unit. This warranty does not affect your statutory rights as a consumer.

This warranty covers the original retail consumer purchaser, and not any other purchaser or subsequent owner. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the Pet Technology Store product.

This limited warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Pet Technology Store, failure to follow Pet Technology Store's instructions, or any alteration or repair carried out without Pet Technology Store's approval.

Under no circumstances will Pet Technology Store be liable for any labor charges or any expenses whatsover in connection with the removal, repair or installation of the original or replacement product(s) or component(s).

If the goods supplied to you are damaged on delivery, you should notify Pet Technology Store in writing via e-mail or by phone within 7 days.

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify Pet Technology Store in writing via via email or telephone, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.

Privacy Policy

Personal Information

We keep a record of your orders which means we have the relevant information to hand should you encounter a problem with your purchase. Pet Technology Store does not store any credit card details.

A record of any email correspondence is also kept to track any problems you may have encountered with your purchase and to allow us to come to a quick and efficient solution.

Any information you supply is handled with the utmost care. We will not make your details known to any third party.

Should you wish to contact Pet Technology Store regarding any aspects of privacy, please send an e-mail to

Why and how we use PayPal Shopping Cart Cookies

The PayPal shopping cart used in our online store uses cookies to store information about your order while shopping. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. The PayPal shopping cart used in our online store requires that you accept cookies in order for our shopping cart to work properly. If you do not have cookies "enabled" your "shopping cart" can hold only one item at a time.

What Information does the cookie contain?

It contains only the contents of your shopping cart and nothing else. No personal information is stored or extracted to learn about you or your web use.

Conditions of Use

The conditions of use outlined below govern your use of the Pet Technology Store website; by using the Pet Technology Store website, you accept the conditions in full.

Intellectual Property Rights

Unless otherwise stated, all content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pet Technology Store and is protected by United Kingdom and international copyright, authors' rights and database right laws. Subject to the licence below, all these intellectual property rights are reserved.

Website Use

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below. You may not:

(a) republish material from this website (including republication on another website);
(b) sell, rent or otherwise sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as a newsletter).

Should you wish to use any material for commercial purposes from the Pet Technology Store website express written consent must be obtained from Pet Technology Store prior to its use.

You may not use any meta tags or any other "hidden text" utilising Pet Technology Store names or trademarks without the express written consent of Pet Technology Store. Any unauthorised use terminates the permission or license granted by Pet Technology Store.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of as long as the link does not portray or its products in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Pet Technology Store logo or other proprietary graphic or trademark as part of the link without our express written consent.

Every effort is made by Pet Technology Store to keep the web site up and running smoothly. However, Pet Technology Store takes no responsibility for, and will not be liable for, the web site being temporarily unavailable due to technical issues beyond our control.


While Pet Technology Store makes every effort to provide you with links of relevant high quality, reputable sites, it accepts no responsibility for the consequences of error or for any loss or damage suffered by users of any site you may access through this site. You are advised to consult each site's privacy statement to see how they will use your data.

Alteration of Terms or Amendments to the Conditions

We at Pet Technology Store reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the policies and Terms and Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Our Details

This website is owned and operated by Pet Technology Store Limited.

Registered address:

Pet Technology Store Limited
The Workshop
Rue Mahaut
St Saviours


Pet Accessory Workshop Limited
The Workshop
Rue Mahaut
St Sabviours

You can also contact us by visiting our contact page or by phoning +44 (0)1481 266066

contact us - frequently asked questions

Pet Technology Store Ltd. The Workshop, Rue Mahaut, St Saviour, Guernsey, Channel Islands, GY7 9XD.
Telephone +44 (0)1481 26066 Email
© Pet Technology Store Ltd. 2013